Chatbot Success!

Aug 31, 2023 | AI Chatbots

There are some measurable levels of success relating to AI. None more so than when it comes to the use of conversational Chatbot personas. Big brands are using Chatbots. AI Chatbots are the future. Here are some facts and figures:

  • The global Chatbot market is valued at $6.3 billion which is expected to grow to $23.2 billion by 2030.
  • Business leaders believe Chatbots increase sales by 67%.
  • Chatbots decrease Customer Service costs by up to 30%.
  • On average, Chatbots increase lead generation by 35%.
  • 74% of consumers prefer chatting with a ‘bot over an agent for simple questions.
  • Chatbot conversion rates are as high as 70% in some industries.
  • Transactions via Chatbots are expected to hit $112 billion by the end of 2023.
  • IN 2023, Chatbots are expected to save 2.5 billion hours of work.

Here are just a few success stories from brands you may know:

STARBUCKS – Uses Chatbots to help local customers to place orders. This has lead to increased customer loyalty and engagement due to convenience and speed.

SPOTIFY – Uses Chatbots to create playlists based on customer preferences and choices.

MASTERCARD – Uses Chatbots to check balances, monitor transactions and deliver offers. This has led to increased customer satisfaction and reduced call center inquiries by 25%.

DOMINOS – Dominos reported their use of Chatbots has resulted in a 35x return on advertising spend and a 10% boost in sales compared to the previous year.

LEGO – Lego’s Chatbot, Ralph, started driving 25% of Lego’s social media sales and delivered a cost-per-conversion 31% lower than Facebook Ads.

And then there is MONDELEZ INDIA’s  seasonal Chatbot marketing strategy…

Other companies finding advantages with Chatbots include: Coca Cola, L’Oreal, KLM Airlines, Emirates Vacations, iFood, Foyer Insurance, Rawbank, Proximus, Sephora, Amtrak and many more.

Every business, from small local to multi-national corporate, can benefit from adding a trained Chatbot to their web presence. It is time to meet the future. If you have questions about how a Chatbot can help can your business, give us a call (561) 254-8009. Perhaps we can even add a Chatbot here to answer your questions!

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